Dispute Resolution Policy
INFLUX is committed to ensuring fair transactions between buyers and sellers.
When issues arise during a transaction, our team actively mediates to achieve a fair resolution.
Dispute Resolution Process
Our step-by-step guide to resolving disputes.
Direct Negotiation
First, the buyer and seller attempt to resolve the issue directly. Most problems can be resolved through open communication. If an agreement is reached, the transaction can proceed normally or be cancelled by mutual consent.
Request Mediation
If direct negotiation is difficult, you can request mediation from the INFLUX support team. Please send details to admin@learners.company within 7 days of the dispute arising. Attaching relevant evidence will help expedite the process.
Final Decision
The INFLUX team reviews the claims and evidence from both parties to make a final decision. Escrow funds are distributed accordingly, and this decision is binding on both parties. The decision is typically communicated within 14 business days of the request.
Dispute Policies
Escrow Protection
All transactions are protected by our escrow system. Buyer payments are securely held until the account transfer is completed and verified. In case of a dispute, escrow funds are frozen until the dispute is resolved.
Refund Policy
Full refunds are available in the following cases: • The seller fails to transfer the account within the agreed timeframe • The transferred account differs significantly from the description • Account access is not fully transferred • The account is suspended or restricted
Processing Timeline
• Mediation request receipt: Confirmation email within 1 business day • Evidence collection and review: 5-7 business days • Final decision notification: Within 14 business days of request • Fund processing: Within 3 business days of decision Complex cases may require additional time, and you will be notified in advance.
Evidence Submission
The following materials help resolve disputes: • Conversation records between parties (screenshots) • Account information and status captures • Payment confirmations • Evidence of account transfer • Other relevant documents
Have a dispute?
If you need dispute resolution, please send details to the email below.
Report Disputeadmin@learners.company